William Hill When A Win Is Not A Win

This is going to be a quick post concerning a bet I placed with William Hill last night. You see, last night was the big A League soccer final. It was Brisbane Roar against Western Sydney Wanderers. I had this gut feeling that Brisbane Roar was going to win. Heck, who am I kidding, I know shit about soccer, my son told be to put some money on Brisbane Roar. So that’s what I did.

I got my iPhone 5s out, fired up the William Hill app and placed $20 on Brisbane Roar to win. The odds were 2.17 so a win should have paid me $43.40. Man, I tell you I was on the end of my seat for that game. I was pissed no end when WSW scored the first goal, and elated when the Roar scored the equaliser in the dying minutes of the game.

western sydney wanderers lose

Brisbane Roar winAs it turns out Brisbane Roar claimed their third title in four years with a 2-1 victory over the Western
Sydney Wanderers
after extra time in the A-League grand final. It just about brought the house down at a packed out Suncorp Stadium, not to mention the screams in my lounge. The cream on the cake was the fact that I placed money on them and won, or so I believed.

I waited to this morning to see if they deposited the winnings into my account, as nothing happened last night. When that didn’t eventuate I shot them an email…

Hi, I placed a bet on the Brisbane Roar vs Western Sydney Wanderers game. I placed $20 to win on Brisbane Roar, which they did. What is confusing is I still haven’t received my winnings?

Peter

This was their reply…

Dear Peter,

Thank you for your email.

As per our terms and condition for the Win-Draw-Win market, all bets within the market are settled at the end of normal time, 90 minutes.

As the score at the end of the 90 minutes was 1-1, the loss was the correct selection in the market.

Hope this clears up your query.

Kind Regards,
Sportsbet Customer Service

So, when is a win not a win? It appears to be during a grand final as all bets are settled at the end of the game and does not include the actual results. Sounds a bit rough doesn’t it. But then them are the rules and we have to live by the rules right.

Anyway, I asked for some more clarification and they sent me this link. Specifically, the rule states;

“227. All soccer bets will be settled in accordance with OPTA Index results unless otherwise specified. All bets on football are automatically on the basis of 90 minutes play unless otherwise stated for that particular market. 90 minutes play includes time added on by referee for stoppages.”

Just thought you guys should know. Too bad I didn’t bet on a draw isn’t it? 😉